Deliver Bad News, Admit to Mistakes, Manage Unhappy Clients and More
Do you dread the "bad news" talk with clients? Have you put off having certain conversations with clients over concern about their reaction? It is natural to procrastinate and try to avoid confrontation, but ignoring an issue won't make it go away. This program will show you how to navigate tough client conversations with calmness, confidence and tact. Tackle challenges head on, smooth tensions and earn client trust - register today!
This program focuses on the ABA Model Rule of Ethics 1.4, Client Lawyer Relationships.
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Learn ways to tactfully break bad news to your client.
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Find out how to respond when a client asks you to take the wrong course of action.
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Uncover tips for dealing with clients who are upset about legal bills or other issues.
Who Should Attend
This program is designed for attorneys. Paralegals may also benefit.
Course Content
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Tips for Mastering Tough Talks with Clients
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Giving Clients Bad News
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Telling a Client About Mistakes
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Communicating with Unsatisfied Clients
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Telling a Client They're Wrong
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When Your Client is Lying to You
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Fees and Billing (Client Complaints; Client Hasn't Paid)
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Declining or Withdrawing Representation
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.