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Description: In this content-rich program, we will look at ways to give effective feedback using the SBI (Situation-Behavior-Impact) method. We will discuss ways to reduce defensiveness and maximize the utility of effective feedback.
Specifically, we will cover:
• How do create an environment where feedback is best received
• Active listening
• Brain science about giving feedback and conducting difficult conversations
• When to give feedback, both positive and constructive
• How to give effective feedback using the SBI method
• Tips for giving and receiving feedback
• How creating a culture of feedback dramatically improves team performance
• How feedback is critical for engaging and retaining talent
Mark Beese is President of Leadership for Lawyers, LLC, a consultancy focused on helping lawyers and other professionals become better leaders and business developers. He provides training, coaching and consultation to firms in the areas of leadership development, business development and marketing. His clients range from small, single office firms to global Amlaw 100 firms.
He is a frequent speaker on the topics of leadership, innovation and design thinking to law firms, professional associations and law firm networks.
He is a Fellow of the College of Law Practice Management. In 2014 he was inducted into the Legal Marketing Association Hall of Fame, one of only 25 leaders to have received this honor.
He is a professional member of the International Leadership Association, the National Speakers Association, the Legal Marketing Association and the College of Law Practice Management. He formerly Chaired the Lawyer Leadership Group of the American Bar Association, Law Practice Management Division.
Mark has more than 25 years’ experience as a chief marketing officer for professional services firms. He has served as Chief Marketing Officer for Holland & Hart, a 450-attorney law firm based in Denver, Director of Marketing for the New York law firm of Hodgson Russ and Director of Marketing for Kideney Architects in Buffalo, NY.
He is an adjunct faculty member at the University of Denver Sturm School of Law, where he teaches Strategic Marketing and Business Development. He is certified and trained to administer several assessments, including the Myers-Briggs Type Indicator (MBTI), FIRO-B, the Change Style Instrument (CSI), Influence Style Indicator (ISI) and the Leadership Practices Inventory (LPI). Mark is a former adjunct faculty member at the Center for Creative Leadership (CCL).
The Marketing Partner Forum named Mark Marketing Director of the Year. He also received the IQ Award for innovation by the Boulder County Business Report.
American Lawyer Media’s Marketing the Law Firm Journal named Holland & Hart among the top 12 law firms in the United States for marketing excellence. The Legal Marketing Association bestowed five Your Honor Awards to Holland & Hart under Mark’s direction, in the areas of community involvement, branding, multi-media advertising, market research, and events. PR News also awarded the firm a PR Legal News Award. IOMA’s Partners Report for Law Firm Owners featured Mark in its Exercising Leadership section. Holland & Hart’s web site was named the top law firm web site in the United States, by internetmarketingattorney.com.
Mark received his B.S. and M.B.A. (cum laude) from the University of Buffalo. He is a graduate of two community leadership programs, Leadership Denver and Leadership Buffalo. He is a former board member of the International Legal Marketing Association and past president of the Rocky Mountain Legal Marketing Association. He is a past chair of the Marketing Committee of Terralex, an international association of law firms in 93 countries. He serves as a faculty member of the Marketing Directors Institute and is a frequent speaker at the Marketing Partner Forum and the Legal Marketing Association conferences. Mark is the former chair of the national LMA Your Honor Award Program and judge in the Marketing Partner Forum Elite Awards for Marketing Excellence and the Association of Accounting Marketing Awards Program. He is a frequent contributor to law practice management publications.
An Eagle Scout, Mark is an assistant scoutmaster and commissioner with the Boy Scouts of America. He is the former chair of the Leadership Denver Alumni Association, and a past board member of the Denver Metro Chamber Foundation. In 2005, the Denver Business Journal named Mark as one of Denver’s 40 under Forty leaders.
Married to Denise, he has three children, Emily, Ben and Hannah. They live in the foothills of the Rocky Mountains in Evergreen, Colorado.
 | | Practice Areas: | | Communications, Employee Relations and Mentoring, Leadership, Management Skills, Professional Etiquette | | | Online Media Type: | | Video | | | Production Date: | | 04/18/2023 | | | Level: | | Intermediate | | | Category: | | Standard | | | Duration: | | 1 Hours, 0 Minutes | | | Online Format: | | On Demand | | | Course Type: | | Public |
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Purchase of this product provides online access for 180 days. If you are purchasing a live webcast, you will receive complimentary access to the on demand version for 180 days once it becomes available. Please note that the on demand and podcast versions may, or may not be accredited in your state.
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
CLE Scholarship information
Tuition Assistance for legal professionals taking our programs. Learn more about the program.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.
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| | • | Mark Beese - President, Leadership for Lawyers LLC |
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