Every attorney runs across a client who is hard to deal with. When you do, it's good to remember that difficult clients are born, not created, meaning they're usually not a reflection on you. This program teaches you how to identify difficult clients and why it's particularly important to manage their expectations and set boundaries. Also discussed are the mistakes lawyers often make when handling difficult clients and tried and true communication techniques that give you the advantage. Remember, while you're there to serve your clients, you still need to be in control in order to do your best work. This program shows you how in the most trying situations.
As a result of this program, you will understand:
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How to identify difficult clients
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The importance of managing client expectations and boundaries
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Mistakes lawyers make in handling difficult clients
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What communications techniques may help you manage difficult clients
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When to disengage from the representation
This program is included in the following series:
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.