Communication is the lifeblood of your practice. This program explores the many office systems and procedures that will assist you in client communication. It also reviews the importance and uses of written communications, how to set the proper tone for communicating with clients, and how to keep clients informed so you can manage their expectations. As you become more focused on serving your clients, these are the elements of your business that are easy to overlook. In the practice of law, those who communicate better often come out on top. With the tips found in this program, you'll effectively log your communication so you have an accurate, running record of every last detail.
As a result of this program, you will understand:
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What office systems and procedures aid client communications
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The purposes and uses of written communications
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How to set the proper tone
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Common practices to keep clients informed about their cases
Program materials include:
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Example: Phone Call Form
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Example: Status Letter to Client
This program is included in the following series:
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.