Technical Requirements

View a free sample program and test your system to verify that you meet the minimum technical requirements.

Internet Connection Requirements

The minimum requirement for an Internet connection is a 56K modem. High-speed Internet access, such as DSL, cable, T-1, or ISDN is recommended for improved performance. If you are using a 56K modem, you may want to purchase the audio version of the desired program to ensure a smooth connection to the program. The quality of the video stream is dependent on the volume of Internet traffic at the time of transmission and is not impacted by your hardware, Thomson West, or WestLegalEdcenter.

Online CLE on Your Microsoft Windows Computer.
Windows users
Minimum Hardware Requirements for Windows

Intel Pentium II 200 MHz processor (or compatible).
64 MB of RAM
100 MB of free hard drive space
1024 x 768 video display with 16,000 colors (16 bit video)
Sound card and either speakers or headphones

Minimum Software Requirements for Windows

Windows OS: XP/2003/Vista/Windows 7
Microsoft Internet Explorer 6.0 SP 2 through 10, Firefox 3.5, Safari 3.2, or Chrome 15.0 and higher to ensure access to all program and site features
Windows Media Player 9 or Flash 9 or Silverlight 2.0
Adobe Acrobat Reader 8.0


Macintosh users 
Minimum Hardware Requirements for Mac

512 MB of RAM
100 MB of free hard drive space
1024 x 768 video display with 16,000 colors (16 bit video)
Mac Sound card and either speakers or headphones

Minimum Software Requirements for Mac

Mac OS X: Version 10.4.8+ (Intel Based)
Safari 3.2 or Firefox 3.5 to ensure access to all program and site features
Flash 9 or Silverlight 2.0
Adobe Acrobat Reader 8.0 or Mac OS X Preview

Minimum Requirements for CLE Mobile

iPad, iPhone or iPod touch with OS 5.0 or later

free sample program to ensure your system is compatible with West LegalEdcenter programs.

Please contact West Customer Technical Support at Support@westlegaledcenter.com. or call 1-800-495-9378 if you require further information.

Download a free copy of Safari for Mac.


Download a free copy of Firefox.


Download a free Copy of Windows Media Player for the PC.


Get Microsoft Silverlight

Install Microsoft Silverlight here.


Install Adobe Flash Player here.


Download a free Copy of Adobe Acrobat Reader

Please note: The links to products offered by other software vendors are provided for your convenience. Thomson West does not support these products. For more information about these products, please contact the vendor.

Additional Technical Information

 

Bandwidth Requirements

 

This may be a question asked by your IT department to determine the demand on your organization?s internal network for accessing online CLE programs.  Currently, West LegalEdcenter streams video at 225 kbps and audio only media at 8 kbps.

 

Email Domains to be "White Listed"

 

The following email domains should be "white listed" so they are not blocked by your email system.

GAL Name

SMTP Address

WLEC-Accreditation

Accreditation@westlegaledcenter.com

WLEC-Bounces

Bounces@westlegaledcenter.com

WLEC-MBR

MBR@westlegaledcenter.com

WLEC-OnlineCLE

OnlineCLE@westlegaledcenter.com

WLEC-Registration

Registration@westlegaledcenter.com

WLEC-Subscriptions

Subscriptions@westlegaledcenter.com

WLEC-Support

Support@westlegaledcenter.com

West OnePass Email

westlegaledcenter@thomson.com

As well as the domain

@email.westlegaledcenter.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Emails may be Blocked due to Quantity from Single Domain

 

When we complete Initial Registration usernames/passwords will be emailed simultaneously to all registered users.  Some email systems will block emails if there is a significant quantity from a single domain at the same time.  Please review with your IT Department to make sure that the emails sent with usernames and passwords will not be blocked.  In addition, this may also be an issue when we distribute the customized CLE Bulletins to your users.

 

Codec Error

 

If you encounter a codec error while trying to view a program, you may need to update your codec at http://www.voiceage.com/acelp_eval_eula.php.

 

Pop-Up Blockers

 

If you have a pop-up blocker installed, you will need to disable it to view programs on West LegalEdcenter. A pop-up blocker may prevent the viewing window from opening. Please check the documentation in your pop-up blocker for instructions on how to disable it. Information about disabling common pop-up blockers can be found using the links below.

 

About the Google Pop-Up Blocker

About the Internet Explorer Pop-Up Blocker

About the Yahoo Pop-Up Blocker

 

If you experience technical problems after disabling your pop-up blocker, please contact West Customer Technical Support by phone at 1-800-495-9378 or by e-mail at Support@westlegaledcenter.com.

 

Note: If you choose to disable pop-up blocking on a site-by-site basis (sometimes called "white listing"), business and professional content may continue to be blocked from West LegalEdcenter, as this information is coming from a third-party server. In this situation, you may need to disable your pop-up blocker completely to view this content.

 

Firewall Configurations

 

The following error messages may indicate a firewall problem:

 

Use Media Guide to find entertaining and informative content on the Internet. When you log on to Media Guide, you can access the latest music, movie trailers, and news updates. Get connected to the Internet and experience the Media Guide.

-or-

Use Radio Tuner to find radio stations on the Internet. When you open Radio Tuner, you can access radio stations from around the world, but you must be connected to the Internet.

-or-

Action Cancelled

Try refreshing the page or connecting to the web site at a later time.

-or-

You have encountered WMP error, error= C00D10B5 - no other help is available.

-or-

Unable to access this media, you may not be connected to the network...

-or-

Windows Media Player is not configured for the Internet

 

 In order to help you resolve other firewall issues, please click on the following Microsoft Knowledge Base Article and follow the directions:

 

Windows Firewall: recommended links

 

The third-party products discussed here are manufactured by companies that are independent of West LegalEdcenter. West LegalEdcenter makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

 

Network

 

Please notify you Account Manger if your company/firm has any special network settings concerning HTTP vs. HTTPS connections.  If users are no always able to have a HTTP connection this will affect their abilities to view content.

 

Trouble Shooting Tips

 

Restore the Internet Explorer Menu Bar:

 

1.   Click the Alt key on your keyboard to restore the Menu Bar temporarily.

2.   To display the Menu Bar permanently, click View on the Menu Bar, select Toolbars, then check Menu Bar.

 

Browser maintenance:

 

Internet Options Settings:

1.   Click Tools on the Menu Bar and select Internet Options.

2.   Click the Privacy Tab and check Turn on Pop-up Blocker.  Click Settings.

3.   Type *.westlegaledcenter.com under Address of web site to allow.  Click Add. Click Close.

4.   Click the Security Tab. 

5.   Click Trusted sites then click Sites.  Uncheck Require server verification.

6.   Type *. westlegaledcenter.com under Add this web site to the zone.   Click Add.  Click Close.

7.   Click Custom Level.  Scroll to the Downloads section and enable Automatic  Prompting for File Downloads.

8.   Scroll to the Miscellaneous section and enable Display Mixed Content.

9.   Click Tools on the menu bar and select Compatibility View Settings.

10.  Type *. westlegaledcenter.com under Add this website.  Click Add.  Click Close.

 

Clearing Cache:

1.   Click Tools on the menu bar and select Internet Options. 

2.   Click the General Tab.  In the Browsing History section, click Delete.

3.   Check Temporary Internet Files and uncheck all other options.  Click Delete.

4.   In the Browsing History section, to the right of Delete button, click Settings.

5.   Select Automatically and change the Disk space to use to 50.

6.   Click Okay.  Click Okay.  Close all Internet Explorer windows.

 

Adjust settings in Windows Media Player:

 

1.   File -- uncheck work offline

2.   Tools -- options -- player tab -- check/uncheck connect to the Internet (try the opposite of what is selected).

3.   Tools -- options -- network tab -- UDP or RTSP/UDP (make sure everything else is checked).

4.   Tools -- options -- performance tab -- connection speed -- select choose connection speed -- try with speeds 128, 256, 384, 768 & T1.

5.   Tools -- options -- performance tab -- network buffering -- select buffer -- try entering 5 or 10.

The third-party products discussed here are manufactured by companies that are independent of West LegalEdcenter. West LegalEdcenter makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



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