Technical Requirements

View a free sample program and test your system to verify that you meet the minimum technical requirements.

Internet Connection Requirements

The minimum requirement for an Internet connection is a 56K modem. High-speed Internet access, such as DSL, cable, T-1, or ISDN is recommended for improved performance. If you are using a 56K modem, you may want to purchase the audio version of the desired program to ensure a smooth connection to the program. The quality of the video stream is dependent on the volume of Internet traffic at the time of transmission and is not impacted by your hardware, Thomson West, or WestLegalEdcenter.



Minimum Hardware Requirements for Windows

Intel Pentium II 200 MHz processor (or compatible).
64 MB of RAM
100 MB of free hard drive space
1024 x 768 video display with 16,000 colors (16 bit video)
Sound card and either speakers or headphones

Minimum Software Requirements for Windows

Windows OS: XP/2003/Vista/2008 Microsoft Internet Explorer 6.0 SP 2, Firefox 3.5, Safari 3.2, or Chrome 15.0 and higher to ensure access to all program and site features
Windows Media Player 9 or Flash 9 or Silverlight 2.0
Adobe Acrobat Reader 8.0


 
Minimum Hardware Requirements for Mac

512 MB of RAM
100 MB of free hard drive space
1024 x 768 video display with 16,000 colors (16 bit video)
Mac Sound card and either speakers or headphones

Minimum Software Requirements for Mac

Mac OS X: Version 10.4.8+ (Intel Based)
Safari 3.2 or Firefox 3.5 to ensure access to all program and site features
Flash 9 or Silverlight 2.0
Adobe Acrobat Reader 8.0 or Mac OS X Preview

Minimum Requirements for CLE Mobile

iPad, iPhone or iPod touch with OS 3.0 or later

free sample program to ensure your system is compatible with West LegalEdcenter programs.

Please contact West Customer Technical Support at Support@westlegaledcenter.com. or call 1-800-495-9378 if you require further information.


Download a free Copy of Internet Explorer for the PC.


Download a free copy of Safari for Mac.


Download a free copy of Firefox.


Download a free Copy of Windows Media Player for the PC.




Install Microsoft Silverlight here.


Install Adobe Flash Player here.


Download a free Copy of Adobe Acrobat Reader

Please note: The links to products offered by other software vendors are provided for your convenience. Thomson West does not support these products. For more information about these products, please contact the vendor.

Advanced Troubleshooting

Codec Error

If you encounter a codec error while trying to view a program, you may need to update your codec at http://www.voiceage.com/acelp_eval_eula.php.

Pop-Up Blockers

If you have a pop-up blocker installed, you will need to disable it to view programs on West LegalEdcenter. A pop-up blocker may prevent the viewing window from opening. Please check the documentation in your pop-up blocker for instructions on how to disable it. Information about disabling common pop-up blockers can be found using the links below.

About the Google Pop-Up Blocker
About the Internet Explorer Pop-Up Blocker
About the Yahoo Pop-Up Blocker

If you experience technical problems after disabling your pop-up blocker, please contact West Customer Technical Support by phone at 1-800-495-9378 or by e-mail at Support@westlegaledcenter.com.

Note: If you choose to disable pop-up blocking on a site-by-site basis (sometimes called "white listing"), business and professional content may continue to be blocked from West LegalEdcenter, as this information is coming from a third-party server. In this situation, you may need to disable your pop-up blocker completely to view this content.

Firewall Configurations

In order to resolve firewall issues, please click on the following Microsoft Knowledge Base Article number and follow the directions:

MS Knowledge Base Article #: Q272487

The following error messages may indicate a firewall problem:

Use Media Guide to find entertaining and informative content on the Internet. When you log on to Media Guide, you can access the latest music, movie trailers, and news updates. Get connected to the Internet and experience the Media Guide.
-or-
Use Radio Tuner to find radio stations on the Internet. When you open Radio Tuner, you can access radio stations from around the world, but you must be connected to the Internet.
-or-
Action Cancelled
Try refreshing the page or connecting to the web site at a later time.
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You have encountered WMP error, error= C00D10B5 - no other help is available.
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Unable to access this media, you may not be connected to the network...
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Windows Media Player is not configured for the Internet