Program Details

How to Keep Your Clients Happy in a Down Economy

Content Partner:  West LegalEdcenter
Price: $135.00*
This program is no longer available.

* Applicable Membership or Subscription discounts will be added in your shopping cart


For law firms, many things change in a down economy. Clients become more sensitive and long standing relationships can be challenged. Competitors become more aggressive. Lawyers savvy in the art of relationships will know what to do and do what it takes to shore up existing relationships and to generate business with new clients.

West Legalworks presents “How to Keep Your Clients Happy in a Down Economy” a 60-minute program in which lawyers will learn practical and proven steps to increase client satisfaction.  Topics will include:

- The critical importance of relationships in a down economy
- Best practices to strengthen relationships with current clients and referral sources
- How to harness the energy inherent in effective business relationships
- How to increase perceived value
- Why active listening is so important for relationships and for perceived value
- How stronger relationships will not only protect current business, but also uncover new opportunities

Please note that some states do not allow credit for Law Practice Management programs. States for which this program is available for credit are listed to the right. 

Practice Areas: Accounting & Business of Law, Law Firm Marketing & Business Development
Online Media Type: Audio
Production Date: 06/26/2008 1:00 PM EDT
Level: Intermediate
Category: Standard
Duration: 1 Hours, 0 Minutes
Online Format: Live

Click here for information on subscription discounts and Group Viewing opportunities.

Purchase of this product provides online access for 180 days. If you are purchasing a live webcast, you will receive complimentary access to the on demand version for 180 days once it becomes available. Please note that the on demand and podcast versions may, or may not be accredited in your state.

If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance.  Credit totals for other formats are for complete programs.  Partial credit is not available for any online or downloadable format. 


West LegalEdcenter will not provide accreditation for states not listed. 

This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing

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Total Credits: 1
Specialty Credits: 
Status: Accredited
Expiration: N/A
Training Type: Interactive Computer-Based

West LegalEdcenter provides accreditation as described here. You may be able to self apply for credits in states not listed.

Check your state requirements and get contact information.
Arnie Herz - Attorney and Mediator, Founder,
Jim Hassett - Business Development Author and Founder, LegalBizDev
This product is designed to provide information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

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