For law firms, many things change in a down economy. Clients become more sensitive and long standing relationships can be challenged. Competitors become more aggressive. Lawyers savvy in the art of relationships will know what to do and do what it takes to shore up existing relationships and to generate business with new clients.
West Legalworks presents How to Keep Your Clients Happy in a Down Economy a 60-minute program in which lawyers will learn practical and proven steps to increase client satisfaction. Topics will include:
- The critical importance of relationships in a down economy
- Best practices to strengthen relationships with current clients and referral sources
- How to harness the energy inherent in effective business relationships
- How to increase perceived value
- Why active listening is so important for relationships and for perceived value
- How stronger relationships will not only protect current business, but also uncover new opportunities
Please note that some states do not allow credit for Law Practice Management programs. States for which this program is available for credit are listed to the right.
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com.