FREQUENTLY ASKED QUESTIONS

A: West LegalEdcenter offers the most current and comprehensive library of online CLE programs, including programs from the nation's most respected national, state and local bar associations and distinguished CLE providers. West LegalEdcenter offers live webcasts, as well as recorded programs that can be taken on demand.

With West LegalEdcenter, you have the ability to:

• Take online CLE for credit in most U.S. states that have credit requirements (check your state's CLE Requirements)
• View program materials online or download materials to enhance your CLE experience
• Simplify CLE reporting by tracking your completed WLEC credits online and downloading Certificates of Completion for your state licensing authorities
• Take notes, make comments, and/or ask questions during live programs
• Take notes or make comments while viewing on demand programs

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A: My CLE Knowledge Center is a personalized area of the site that you can view after you sign into West LegalEdcenter. Here you can find new programs that may be of interest to you. Program suggestions are based on the practice areas and license information found under your profile. To update this information, click My Profile under My West LegalEdcenter on the left side of any page.

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A: To set up My Credits Tracker, create a compliance period by adding a jurisdiction in My Credits/Certificates under My West LegalEdcenter on the left side of any page. Once set up, My Credits Tracker displays your completed credits for your current reporting period. If you click your jurisdiction, you can add external credits and access your complete CLE credit record.

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A: The Live Program Calendar is found on the lower left side of any page. Click a date on the calendar to view a list of all live programs for that day. Use the forward arrow to check the next month. To access a month-view, printable calendar, click All Programs for This Month under the Live Programs Calendar.

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A: To access on demand programs or live webcasts in which you are enrolled, complete these steps:

1. Click My Programs under My West LegalEdcenter on the left side of any page.
2. Click Start Program. For live webcasts, the Start Program button will become active approximately 15 minutes before the webcast is scheduled to begin. You will know when the Start Program button is active once it has changed color (from gray to orange).
3. If this program is for CLE credit, verify the state information that is displayed and click Next. If the program has a status of Accredited, West LegalEdcenter will report your program attendance if required by the state where you are seeking credit.

When the program is running, you can download program materials in PDF format and participate in a discussion forum (required by North Carolina, Tennessee, Texas and Virginia only).

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A: Click My Programs under My West LegalEdcenter on the left side of any page to view programs for which you are currently enrolled. Under the program title and description, the Start Date/Time is displayed. You may also click Add to Calendar to add a live program to your calendar.

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A: On demand programs may be viewed up to 180 days after the date of enrollment. Live webcasts are available only at the scheduled time. An on demand version of the live webcast will be made available to you for 180 days after the on demand webcast becomes available.

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A: To receive e-mail messages notifying you of new CLE programs that match your practice areas and jurisdictions, complete these steps:

1. Click My Profile under My West LegalEdcenter on the left side of any page.
2. Click Update Your Title and Practice Areas and choose a Primary Practice Area.
3. Scroll to the bottom and click Save.
4. Click Communication Preferences under Communication Options.
5. Confirm that the check box next to "Receive e-mail newsletters related to your CLE requirements and programs available for your jurisdiction and practice areas" is selected.
6. Click Save.

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A: Under My West LegalEdcenter on the left side of any page:

• Click My Home to see program recommendations.
• Click My Programs to see a list of all West LegalEdcenter programs for which you are currently enrolled.
• Click the Purchase History tab to view all of the West LegalEdcenter programs in which you have enrolled, including the program titles, program types, purchase dates, and the amounts paid for each program.
• Click My Credits/Certificates to set up and generate a report showing your credits earned for each state in which you are licensed.
  • Click the All Credits tab to view a complete record of the CLE credits you have earned. This feature automatically adds credit information for West LegalEdcenter programs you have completed and allows you to add external credits you have completed at in-person CLE programs.
  • Click the Add External CLE Program from a generated CLE Credit Report or All Credits tab to add CLE credits taken outside of West LegalEdcenter.
• Click My Profile under My West LegalEdcenter on the left side of any page to view or edit your personal information, payment options and communication options.

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A: When you register with West LegalEdcenter you can enroll in and view online CLE programs and take advantage of convenient CLE credit tracking and program notification features. To register, click New User Registration under Sign In on the left side of any page.

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A: West LegalEdcenter users must have a OnePass account to access the site. A OnePass account is a Username and Password that provides greater security and may be used with many other Thomson Reuters Legal applications.

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A: Simply follow the instructions for a New User registration.

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A: Try signing into West LegalEdcenter with your OnePass. If your OnePass is not recognized, you will need to register as a New User. (View the instructions here.)

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A: For help please call Customer and Technical Support at (844) 245-5975, or email wlecsupport@cerifi.com.

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A: Click the Forgot Username/Password link immediately below the orange Sign In button on the West LegalEdcenter home page.

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A: Sign in to West LegalEdcenter, then click My Profile under My West LegalEdcenter on the left side of any page to view or edit your contact, practice, and payment information and update your e-mail preferences. NOTE: Your first name and last name must be edited in the OnePass system.

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A: The best way to search for a program is to complete these steps:

1. Click the Search Catalog tab at the top of any page.
2. Click the CLE, Paralegal, or Core Skills tab. Make a selection from one or more checkboxes and drop-down lists. If desired, narrow your search by typing one or more key words about the program for which you are searching in the Title, Description, and Speaker text boxes.
3. Click Search.

Using the CLE Search Template

Program Format

By default, your search will look for both live webcasts and on demand programs. Clear either the Live Webcast or On Demand check box to limit your search to one type of program. You will no longer find Live Conferences or Podcasts within West LegalEdcenter search results. (NOTE: Podcasts have been replaced by the CLE Mobile app. For more information, please visit the CLE Mobile FAQ.)

Credit Eligibility for

To find programs that fulfill MCLE requirements in a particular state, select a state from the Credit Eligibility for drop-down list. By default, all programs accredited in that state, including national or other state programs, will be displayed. To search for programs accredited in multiple jurisdictions, select an additional state from the Also Credit Eligibility for drop-down list.

Practice Areas

To find programs about a specific practice area, select that practice area from the Practice Areas drop-down list.

Content Partners

To find programs from your favorite local or national CLE provider, select an authorized West LegalEdcenter content partner from the Content Partners drop-down list.

Specialty Credits

To find programs that satisfy specially defined MCLE credit requirements for a particular state, select a state or a specific credit requirement from the Specialty Credits drop-down list.

Skill Level

To find programs that satisfy a specific skill level, select that skill level from the Skill Level drop-down list.

Production Date

By default, a search will retrieve all programs available and display the most recent program first. To focus your search on a desired date range, select an option from the Production Date drop-down list.

Sort Options

After you have run a search, you may sort programs by Date, Cost, Duration, or Program Title.

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A: To enroll in a program on West LegalEdcenter, click the Enroll button on the right side of the program listing. The program you enrolled in is displayed in the My Programs listing.

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A: To purchase a program on West LegalEdcenter, click the Add to Cart button on the right side of the program listing. The program you selected is displayed at the Shopping Cart page. Click Continue Searching to find additional programs. When you have finished selecting programs, click Purchase Now in the shopping cart.

If you have not registered with West LegalEdcenter or if you have not signed in to the site, you will be prompted to do so. A credit card or promotion code is required to finalize the purchase.

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A: To learn how your entire firm or organization can get access to West LegalEdcenter, please call 1-800-495-9378.

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A: A Purchase Confirmation screen is displayed when your purchase is complete. You will also receive a confirmation email.

To view all of your West LegalEdcenter purchases, click My Programs under My West LegalEdcenter on the left side of any page, then click the Purchase History tab.

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A: Click Shopping Cart on the toolbar to view programs you have added to your cart. If you want to review accreditation or other program information, click the program title.

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A: After submitting your order, you can access a program by clicking the Start Program button on the Confirmation page or on the Current Enrollments tab under My Programs.

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A: At West LegalEdcenter, we stand behind our products, our service and you, our customers. If, for any reason, you are not completely satisfied with the program you selected, and you have not received a Certificate of Completion, we will exchange it for you or issue a full refund. Your satisfaction is important to us.

Exchanges and Returns

If you wish to exchange or return a program within 180 days of purchase in which a Certificate of Completion was not issued, simply contact us at 1-800-495-9378.

Please note that requests for refunds may take up to five business days to process.

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A: To qualify for member-discounted prices, you must have an active membership with the content partner of the program you want to purchase. Please update your profile with your membership information in order to receive applicable discounts. To update this information, sign in to West LegalEdcenter and click My Profile under My West LegalEdcenter on the left side of any page. Then click Update your bar admission and membership information, choose your membership from the drop-down menu and click Save.

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A: To access and print your certificate(s):

• Sign in to your account at westlegaledcenter.com.
• Click My Credits/Certificates in the upper-left corner of the site, and then click on the All Credits tab.
• Click on the Yellow Certificate icon, located to the right of the program you have completed.
• Click on Certificate of Completion, and you will receive your prefilled Certificate.

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A: Please fill out the form here and we will update your profile within 3-5 business days.

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A: Each state has its own requirements and rules for what can be taken online. Please see your state's requirements to find out if your state allows MCLE credit for online CLE programs. Within WLEC, click the CLE Requirements tab at the top of any page. Select your jurisdiction from the Select Your State drop-down list for an overview of your state?s requirements. To ensure accurate interpretation of the information provided, contact your state MCLE authority, shown at the bottom of your state's requirements page.

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A: CLE programs are accredited in one of four ways:

• A sponsor may apply for approval for the individual program.
• A sponsor may apply for sponsor accreditation or the sponsor may be designated as an accredited sponsor, making all of the programs sponsored presumptively accredited.
• An individual attorney may apply for approval of the program.
• A state may recognize and presumptively approve CLE programs accredited by, and held in, other MCLE states.

For specific questions about accreditation of West LegalEdcenter programs, please e-mail WLECAccreditation@thomsonreuters.com.

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A: Applications for accreditation of a specific CLE program must be submitted via the method provided by the appropriate state board or commission. Most states require the application be submitted some time before the program is to take place.

Generally, the request must include an outline that describes the content, identifies the teachers, lists the time devoted to each topic, and shows the date and location of the program to be offered. Typically, this is a brochure mailed by the program provider that announces the program. Sometimes, it must include a detailed calculation of the total CLE hours and specialty credit hours. Finally, a fee usually must accompany the application. West LegalEdcenter complies with the rules of all accrediting boards or commissions when applying for CLE credit.

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A: In some states, programs are accredited only through a certain date. The expiration date is the last date on which the program can be taken for credit within that state. After that date, accreditation for that state will no longer be displayed. To view the expiration for a program, click your state under the Credit Eligibility heading found on the right side of any program details page.

NOTE: When you enroll in a program on West LegalEdcenter, you have access to the program for 180 days from the date you enrolled, which may extend beyond the program's expiration date. Therefore it is always a good idea to verify that a program has not expired before you start it.

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A: "Applied for" means that the application for CLE approval has been submitted to the state accrediting agency.

As with many live CLE events you may attend, approval for credit is not always received prior to the program. Many states allow providers to list the program as "applied for" to alert participants that, while approval has not yet been received, the application is in process.

You will be notified when formal approval has been obtained.

Be assured that we carefully screen programs before applying and are confident that the approval will be granted.

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A: Some states allow programs to be submitted for approval after an attorney has attended the program. We list such programs as "Applied for Upon Completion."

You will be notified first when the program has been submitted to the state for approval (see "Applied for"), and again when formal approval has been obtained.

Be assured that we carefully screen programs before applying and are confident that the approval will be granted.

Be sure to select your state for credit when beginning the program to ensure that we are notified of your completion to trigger the application process.

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A: Where a state lists "Available for Credit," the state in question does not approve, or accredit, providers or provider CLE programs for any CLE of any kind.

In these states, there is the assumption by the state regulator that attorneys will evaluate CLE activities offered, based on the guidelines set forth in the applicable rules and regulations, and report their activities to the state as required. West LegalEdcenter does not apply for the course, or report attendance, based on the specific state regulatory structure.

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A: For some states, active lawyers will receive 1:1 credit for courses approved as satisfying the continuing legal education requirements of any other jurisdiction. All West LegalEdcenter programs are approved for MCLE credit by, among others, the New York and California State Bars.

Upon completion of a "Reciprocal Credit Available" program, attorneys will be provided with a Certificate of Completion for their records.

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A: In some states an attorney is allowed to self-apply for credit in place of the sponsor, particularly if that course is approved in other jurisdictions.

All West LegalEdcenter programs are approved for MCLE credit by, among others, the New York and California state bar associations.

If a course lists "Self-Apply," WLEC has chosen as the course provider to have the attorneys apply for these programs by submitting the appropriate paperwork to the state board for approval.

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A: Program attendance is reported at the actual time of program completion. If approval is received after you have completed the program, it will be applied retroactively to your participation by the MCLE regulators.

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A: Compliance Deadline is the date by which all CLE requirements must be completed. In other words, all programs must be viewed and completed by midnight on this date in order for the attorney to receive credit. Reporting Deadline is the date by which attorneys must inform the state which programs they took to fulfill their requirements. Most often, attorneys have 1-3 months from the end of the compliance period to finish their reporting. Please note that both Compliance Deadline and Reporting Deadline are listed on the state requirements pages for each state.

Using Minnesota as an example:

• End of Compliance Period: June 30
• Reporting Date: August 30

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A: Users may participate by submitting a question or submitting comments to a discussion board. Click the Participation tab, enter your comment or question within the text box and then click the appropriate button to submit.

Participation is required by North Carolina, Tennessee, Texas and Virginia for MCLE regulatory compliance. They are not required by any other state. If you are claiming credit in North Carolina, Tennessee, Texas or Virginia, you must participate at least once during the program.

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A: Sign in to West LegalEdcenter, then click My Credits/Certificates. Click the All Credits tab to view a complete record of the CLE credits you have earned. This feature automatically adds credit information for the West LegalEdcenter programs that you have completed and allows you to add external credits from traditional, in-person CLE programs. To view or download your certificate, click on the scroll icon next to any program.

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A: To add credits you have completed at other locations, such as in-person live CLE programs, complete these steps:

1. Sign in to West LegalEdcenter, then click My Credits/Certificates under My West LegalEdcenter on the left side of any page.
2. Click the All Credits tab and then the Add External CLE Program button.
3. Enter the requested information and click Save.
4. Enter the credits earned and other pertinent details about the program and then click Save. The program is added to your list of completed programs.

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A: For help finding programs that meet your specific needs, please call Customer and Technical Support at (844) 245-5975.

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A: For help please call Customer and Technical Support at (844) 245-5975, or email wlecsupport@cerifi.com.

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A: For help with billing questions, please call Customer Service at (844) 245-5975.

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A: The CLE Mobile App was discontinued in December, 2022 due to iOS updates that were incompatible with the existing app. CeriFi is exploring options for the next mobile experience. Thank you for your patience as we work through the details. In the meantime, please continue to enjoy the full WLEC experience at http://www.westlegaledcenter.com.

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