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Description: In this webinar, panelists from UnitedHealth Group Incorporated (UHG) and Connecticut Veterans Legal Center (CVLC) will provide an in-depth view of their successful pro bono partnership for their project “Review-A-Rama,” benefitting veterans pursuing disability compensation. Review-A-Rama is an innovative national model for limited-scope pro bono assistance provided by in-house lawyers and other legal department staff, which empowers volunteers to work in any location and at any time to help met crucial unmet legal needs and promote greater efficiencies in the delivery of legal services. The panelists will provide listeners with an understanding of the key ingredients necessary to manage an innovative, impactful pro bono partnership project of this scale.
Review-A-Rama engages members of the UHG Legal, Compliance & Regulatory Affairs Department (LCRA) around the country to review massive files of medical and military documents and provide detailed summaries to CVLC’s attorneys who represent veterans in disability benefit claims with the U.S. Department of Veterans Affairs (VA). The partnership leverages UHG’s skills and interests to address a bottleneck in CVLC’s workflow. In particular, UHG sought an opportunity to engage employees outside of major campus locations where there may be a lack of local opportunities for meaningful pro bono work and to provide short-term opportunities for both lawyers and other professionals within the department. CVLC needed detail-oriented, committed volunteers to analyze complex medical files on behalf of CVLC’s veteran clients and create evidentiary charts that CVLC’s attorneys could utilize to efficiently address veterans’ benefit claims. As a result of Review-A-Rama and UHG’s efforts, CVLC is able to offer full-scope representation to more veterans in need.
UHG and CVLC have hosted three Review-A-Ramas thus far. The first, in 2015, engaged 25 UHG employees located in Connecticut, while the second and third rounds were open to UHG offices nationwide. In the second round, 67 UHG employees participated, 21 veteran files were reviewed, and UHG employees processed over 14,000 pages of records. In the third round, 151 UHG employees donated 1,416 hours and reviewed 50,000 pages of records.
Over the course of these three iterations, the partners addressed a wide-range of logistical challenges and made numerous course-corrections to create a well-run, successful program. They created example documents, including a chart and sample review, and carefully selected file sharing software that would support the effort. Additionally, UHG hosts learning conversations for the partners to share best practices and find creative improvements, and partners regularly communicate about lessons learned and new challenges with expansion.
The Review-A-Rama benefits not only CVLC, its attorneys and the clients they represent, it also gives the volunteers the autonomy to access the files online from any location to conduct the review at their convenience before the due date. While volunteers do not interact with the veterans served, they are provided information about them and their cases, which assists with their reviews and increases satisfaction.
UHG’s LCRA launched a formal pro bono program in 2008, the same year it became a Corporate Pro Bono Challenge® signatory. Headquartered in Minnetonka, Minnesota, UHG’s LCRA employs 263 lawyers and 1,023 non-lawyers in 45 other offices around the U.S. Its pro bono policy encourages each attorney to provide at least 50 hours of pro bono services annually. The Review-A-Rama is just one of UHG’s many pro bono efforts. The LCRA has volunteered for many years with the Children’s Law Center of Minnesota, working on divorce and custody, adoption, education, and foster care placement matters for children who are wards of the state or have been removed from their homes for protection. In addition, attorneys and paralegals participate in clinics: drafting wills and related documents for low-income seniors and first responders.
Founded in 2009, CVLC has been innovative from the start. It was the first legal services organization in the U.S. to be co-located with a VA community mental health facility, providing easy access to the 3,600 veterans seeking mental health, employment, housing, addiction, wellness and primary care services at the VA Connecticut’s Errera Community Care Center each year. In addition, CVLC engages staff and volunteer lawyers, paralegals, and law students as part of a multi-disciplinary team of VA social workers, psychologists, psychiatrists and peer specialists to better serve their clients. Over the years, aided by pro bono assistance, CVLC has helped nearly 2,000 low-income veteran clients with approximately 3,000 issues.
This project exemplifies what creative and committed partners can do to impact unmet legal needs, improve efficiencies in delivering legal services, and address the specific challenges of engaging volunteers in dispersed offices, and sometimes remote locations
 | | Practice Areas: | | Estate Planning & Probate, Government Claims & Military Law, Law Practice Management , Social Security & Disability Law | | | Online Media Type: | | Audio | | | Production Date: | | 01/16/2018 12:00 PM EST | | | Level: | | Intermediate | | | Category: | | Standard | | | Duration: | | 1 Hours, 0 Minutes | | | Online Format: | | Live | | | Course Type: | | Public |
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| | • | Denise Zamore - Senior Associate General Counsel, UnitedHealth Group Inc. | | • | Margaret Middleton - Executive Director, Connecticut Veterans Legal Center |
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