* Applicable Membership or Subscription discounts will be added in your shopping cart
Description: Is age diversity causing a disconnect between you or your colleagues and your clients?
Firms have felt tensions among the different generations in the workplace for a while and typically have done little to achieve better harmony beyond sending HR, professional development, and marketing professionals to seminars and conferences to learn about the differences. But when it affects client relationships, then it gets attention!
In this time of urgent need to hold on to all profitable clients, waiting for complaints in not an option. That's too late and a competitor will win them away. The savvier and safer route is to anticipate potential problems and develop strategies and training to avoid problematic situations from arising.
At this timely and compelling webcast, attendees will learn and take away:
-
The red-flags to watch for regarding age-related client relationships problems
-
Best practices for communicating and working with each generation
-
How to avoid playing to stereotypes and user personal style connections
-
Cross-Generational Conversation tips
Who will benefit most from attending?
Law firm partners, associates, counsel, and paralegals; directors of human resources, professional development, and marketing/business development; in-house counsel.
 | | Practice Areas: | | Accounting & Business of Law, Communications, Law Practice Management | | | Online Media Type: | | Audio, Podcast | | | Production Date: | | 07/30/2009 | | | Level: | | Intermediate | | | Category: | | Standard | | | Duration: | | 1 Hours, 38 Minutes | | | Online Format: | | On Demand | |
Click here for information on subscription discounts and Group Viewing opportunities.
Purchase of this product provides online access for 180 days. If you are purchasing a live webcast, you will receive complimentary access to the on demand version for 180 days once it becomes available -- usually within a week of the live webcast. Please note that the on demand and podcast versions may, or may not be accredited in your state.
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing sales@westlegaledcenter.com.
Podcast Accreditation Information
If you are seeking MCLE credit, please be sure to read both documents provided in My Programs after purchase of the podcast in their entirety.
MCLE Credit is only available for states listed in the "Podcast Accreditation" section on this page. MCLE credit may not be requested for states not listed.
A verification code will be provided at a random point within the audio file. There will be a separate code for each hour of the program. Please be sure to note each verification code.
People who bought this program also bought:| There are no current recommendations |
| | |
|
| AK, AZ, CA, CO, FL, GA, IL, IN, ME, MO, MS, NC, ND, NH, NJ, NV, NY, PA, VI, VT, WV | | Alaska | | | Total Credits: 1.5 | | Specialty Credits: | | Status: Accredited | | Expiration: N/A | | Training Type: Online |
West LegalEdcenter will not provide accreditation for states not listed.
Not accredited in your state? You may be able to self apply for credit.
Check your state requirements and get contact information. | | |
|
|
| AK, AZ, CA, CO, FL, GA, ME, MO, NC, ND, NH, NJ, NV, NY, OK, PA, UT, VI, VT, WV | | Alaska | | | Total Credits: 1.5 | | Specialty Credits: | | Status: Accredited | | Expiration: N/A | | Training Type: N/A |
West LegalEdcenter will not provide accreditation for states not listed.
Not accredited in your state? You may be able to self apply for credit.
Check your state requirements and get contact information. | | |
|
|
| | • | Steven Glassberg - Owner, Law Office of Steven Glassberg | | • | Vanessa Goggans - Partner and Director of Human Resources, Morris, Manning & Martin LLP | | • | Ronald Grais - Of Counsel and former Partner, Jenner & Block LLP | | • | Phyllis Weiss Haserot - West Key Author; President, Practice Development Counsel; Author, The Rainmaking Machine(West LegalWorks, 2008) |
| | |
|
