If you dread confrontation, chances are it’s at the expense of your career and personal success. Learn how to disarm disagreeable people, how to defuse tense situations and how to handle anger. Get practical information on how to communicate more assertively when faced with conflict, particularly how to engage in constructive confrontation, so you will never be at a loss for the right words again.
Objectives:
Explain four types of conflict goals
Define assertiveness, and explain its role in the confrontation process
List six steps in constructive confrontation
Discuss and learn how to create a four-part I-statement
CLM Credits: (Note that only the CLM credit available for this webinar is stated below. If a credit is not stated, it is not available for this program.)
CLMSM Application Credit: Organizational Development
CLMSM Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM)
CLMSM App Credit for Functional Specialists: 1 hour in the subject area of Communications & Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
This program has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR recertification through the HR Certification Institute (HRCI).
The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program has been approved for 1 PDC.
How to request an HRCI and /or SHRM certificate:
If viewing webinar with your own personal subscription, please send a copy of the certificate of attendance from WestLegalEd to ProfDev@alanet.org and the program ID certificate will be emailed to you.
2. If viewing webinar as part of a group, please request credit in writing and have group leader email a copy attendance sign in/out sheet to ProfDev@alanet.org and the program ID certificate will be emailed to each individual in the group who requests it.
If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance. Credit totals for other formats are for complete programs. Partial credit is not available for any online or downloadable format.
West LegalEdcenter will not provide accreditation for states not listed.
This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing west.wlec-sales@thomson.com .