Program Details
On Demand

Saying the Hard Things with Aloha (CM)



Content Partner:  Association of Legal Administrators (ALA)
Price: $0.00*
Member Price:  $0.00

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Description: Great leaders are great communicators, particularly when things get hard. Whether delivering a poor performance review or downsizing and letting people go, conveying difficult messages is one of the most challenging things a manager does. The word Aloha can mean many things, including compassion, grace and charity. Learn how to communicate with Aloha to say the hard things without detracting from the message.

Objectives:
 
  • Identify key words and phrases that help soften the blow of bad news without undermining the message
  • Discuss ways to strengthen communication in many of the face-to-face settings within the law firm
 
Speaker: Jayson L. Dibble, Ph.D., Assistant Professor in the Department of Communication at Hope College specializes in relational communication, particularly within face-to-face settings. His research areas include interpersonal communication, persuasion, health, and youth and family communication. His current interests are in the dynamics and communication implications regarding the interpersonal delivery of bad news. 

This program is eligible for CLM Recertification credit. For additional information, including categorization, contact: certification@alanet.org.


Practice Areas: Career Development
Online Media Type: Video
Production Date: 10/16/2013
Level: Basic
Category: Standard
Duration: 0 Hours, 51 Minutes
Online Format: On Demand

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Purchase of this product provides online access for 180 days. If you are purchasing a live webcast, you will receive complimentary access to the on demand version for 180 days once it becomes available. Please note that the on demand and podcast versions may, or may not be accredited in your state.

If you intend to take a course for CLE credit, please make sure your state is listed in the "Accreditation" section to the upper right of the program description. Accreditation displayed is unique to the purchased program format (live conference, live webcast, on demand, podcast). Credit totals listed for live conferences are the maximum credits available. Credits issued will be based upon actual time in attendance.  Credit totals for other formats are for complete programs.  Partial credit is not available for any online or downloadable format. 

 

West LegalEdcenter will not provide accreditation for states not listed. 



This product is intended for individual use by the named purchaser. Group viewings for online programs may be arranged for five or more attorneys within the same organization prior to viewing by emailing sales@westlegaledcenter.com.







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Accreditation:
CLM
ALA Certified Legal Manager
Total Credits: 1
Specialty Credits: 
Status: Accredited
Expiration: N/A
Training Type: N/A

West LegalEdcenter provides accreditation as described here. You may be able to self apply for credits in states not listed.

Check your state requirements and get contact information.
Speakers:
Jayson L. Dibble, Ph.D. - Assistant Professor, Hope College
This product is designed to provide information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.


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